SupportDetails.com is a great site that will help you find all the basic support call info that you need when calling tech support.
The following list of information is provided:
- Operating System version
- Screen Resolution
- Web Browser
- Browser Size
- IP Address
- Color Depth
- Javascript Enabled/Disabled
- Flash Version
- Cookies Enabled/Disabled
If your on the other end of the support call and need to get this information from your client, send them a link with the name and email address of the client and the email address of the recipient (you), like so:
http://supportdetails.com/?sender_name=Joe&sender=Joe@example.com&recipient=TechSupport@example.com